How do you get help with a Vaelix server? Open a ticket in the store and include what you were trying to do, what you changed, and any console output. Check the status page first if several things look wrong at once.
Open a ticket
Open a ticket from the Vaelix store, or see your existing tickets. A good ticket includes:
- The game and the server name.
- What you expected to happen and what happened instead.
- What you changed just before it broke.
- Any error from the console, copied as text.
Check service status
If a problem looks wider than your server, check status.vaelix.cloud before opening a ticket.
Check the guides first
Most common problems have a guide:
- Player management shows an RCON Error: Ports, Query, and RCON.
- Players cannot find your server: Custom domains and SRV records, and for Rust, Rust networking setup.
- Lag or stuttering: Understanding TPS and server lag.
- Palworld shows Unknown: Palworld REST API.